E-7863 Telecommunications customer service standards Petition Tracker | Signature Growth — Canadian Petition Tracker
Track E-7863 — Telecommunications customer service standards — with 8 signatures and counting. Sponsored by Kathy Borrelli. See signature growth trends and provincial breakdown on PetitionTracker.ca.
Canonical URL: https://petitiontracker.ca/petition/e-7863
Petition Details
- Status: Active — open for signatures
- Closing date: November 26, 2026
- Sponsor: Kathy Borrelli (Windsor—Tecumseh—Lakeshore)
- Category: Media and telecommunications
Signature Statistics
Provincial Distribution
- Ontario: 6 signatures
- British Columbia: 2 signatures
Petition Text
Petition to the House of Commons in Parliament assembled
Whereas:
• Canadians increasingly rely on telecommunications providers for essential services, including mobile, internet and telephone services;
• Consumers can face lengthy telephone hold times, repeated transfers, dropped calls, automated systems refusing calls because of high call volumes, and difficulty reaching a representative capable of resolving concerns;
• Existing consumer-protection rules establish important rights relating to contracts, billing, cancellation and other matters, but do not establish a clear maximum time for consumers to obtain meaningful access to customer service;
• A consumer's ability to exercise rights is significantly reduced when they cannot reasonably reach their provider; and
• Timely access to human customer service should be considered a basic component of consumer protection, particularly when routine transactions are increasingly handled through online self-service and automated systems.
We, the undersigned, citizens and residents of Canada, call upon the House of Commons in Parliament assembled to: 1. Direct the CRTC to establish a clear, measurable and enforceable customer-service access standard for telecommunications providers;
2. Establish a maximum 10-minute telephone hold time for customers seeking access to human customer service, while allowing the CRTC to determine appropriate methods of measurement and reasonable exceptions for extraordinary circumstances;
3. Ensure meeting the standard requires meaningful access to a human representative capable of beginning to address the concern, rather than merely connecting to an automated system, unnecessary transfer, or further waiting; and
4. Establish meaningful and proportional consequences for providers that persistently fail.
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